Frequently Asked Questions
Everything you need to know about your Fabienne Chapot experience.
What is the standard delivery time for my order?
Orders are typically processed within 24 hours. Depending on your location, standard shipping takes between 2 to 5 business days.
How can I return an item if it doesn't fit?
You can return any unworn item within 30 days of receipt. Simply use the pre-paid return label included in your package or register your return via our online portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, iDEAL, and Klarna for 'pay later' options.
How do I care for my Fabienne Chapot garments?
To maintain the vibrant prints and fabric quality, we recommend following the specific care instructions on the internal garment label, most of which suggest a delicate wash at 30 degrees.
Can I track my shipment?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a Track & Trace link to follow your parcel.
Do you offer international shipping?
We currently ship to most countries within the EU and selected international destinations. Shipping costs and delivery times vary by region and are calculated at checkout.